Notifications
The inbox behind the bell, push notifications that open agent cards and approvals, and choosing which ones reach you.
Two systems run side by side: an inbox inside the app, and push notifications on your lock screen. The inbox is the full record; push is the interruption. A few notifications only ever arrive as email.
The inbox
The bell sits in the top bar of every tab and carries a live unread count, capped at 99+.
Inside, notifications are grouped into Today, Yesterday, This Week and Earlier. More load as you scroll, and pulling down refreshes the list.
- Tapping a row marks it read and opens what it is about: the agent card, the meeting, the chat, the report.
- Swiping a row to the left shows a bin that deletes it.
- The button in the top right has Mark all as read and Clear all.
A notification with nothing to open only marks itself read.
The inbox follows the organization you have selected, so a row always belongs to the organization you are looking at.
What you get notified about
| Notification | What happened | Tapping it opens |
|---|---|---|
| Follow-up from an agent | An agent posted a card after one of your calls, such as "Follow up on your Acme call" | The card |
| Agent needs your input | An agent stopped mid-run to ask you a question | The card, where you answer |
| Agent check-in | An agent is checking in on a record that has gone quiet | The card |
| Approval waiting on you | An automation is paused until someone decides | The approval |
| Automation card | An automation posted a card to the feed | The card |
| Meeting started | A session began | The meeting link from the inbox, the session from a push |
| Transcript ready | The transcript and summary for a session are ready | The session's debrief |
| New chat | A chat was started | The chat |
| Report ready | A report you asked for has finished | The report, or the session for a meeting report |
| Voice note ready | A note you recorded has been transcribed and summarised | The voice note |
| Import finished | A record import you ran has finished | Your records |
| Extractions to review | An integration flow finished a run and has extractions waiting for review | The inbox |
| Member joined | Someone joined the organization | Nothing, the row only marks itself read |
Agent cards are where most of the work after a call lands. On a personal account they collect in the Inbox on Home. See Home.
The agent, report, voice note, import and extraction notifications each go to one person: whoever the agent was working for, or whoever asked for the report, recorded the note, ran the import or owns the flow. Nobody else in the organization hears about them.
Approval notifications are the ones to act on quickly. See Approvals.
Some notifications only arrive by email: confirming your address, a password reset, an invitation to an organization, the emailed transcript summary, and the confirmation that you deleted your account.
Push notifications
The app asks for permission to send notifications after you sign in. Tapping a push opens the screen it belongs to, so an agent push takes you straight to the card.
Push is not filtered by organization, so you get them from every organization you belong to. Tapping one from an organization you do not currently have selected switches you to it first, then opens the screen.
You can turn push off for Auron in your phone's settings, or from Permissions in the menu. See Permissions.
Choosing what reaches you
Notifications in the menu (under Preferences) is where you choose which notifications reach you and how.
Everything at the top has a switch for each channel, such as In-app, Push and Email, and applies to all notifications. By type lists the notifications one by one. Tap one to open its channel switches. A notification marked Always on cannot be turned off.