Staying in sync and working offline
When the app refreshes itself, what it keeps on the phone, and what still works with no signal.
Live updates
You should rarely need to pull to refresh. The app keeps a live connection to Auron for the organization you have selected, and when something changes on the server, such as a colleague posting to the feed or a report finishing, the screen you are looking at fetches the new version by itself. Calls and chats update as they happen.
Pull to refresh is still there on lists like the feed, the notification inbox and Usage, for when you want to be sure.
Work in progress
Anything that takes a while checks on itself until it settles, then stops. That covers a session's debrief, meeting and chat reports, session artefacts, voice note analysis, agent runs, automation runs and record imports. You can leave a list open and watch a row go from in progress to ready.
What is kept on the phone
| Kept locally | Why |
|---|---|
| The domains you have signed into | So you can switch between deployments without signing in again |
| Voice note recordings, until they are uploaded | So recording works with no connection |
| Your starred and most-used records | So Jump back in on Home loads at once |
| Whether you last browsed records as a grid or a list | So the tab opens the way you left it |
| A feed post you started and did not send | So you can pick it up again |
| Your appearance choice | So the app does not flash the wrong theme on launch |
Your starred and most-used records are stored per person, per organization and per domain, so signing in as someone else on the same phone never shows them your records.
Everything else is fetched when you need it.
With no signal
Voice notes are the part built for this. You can record offline, and the recordings stay on the phone until you have a connection and they are uploaded. Once a recording is uploaded, the copy on the phone is removed and playback streams it from Auron.
Anything that needs the server waits: calls cannot connect, chats cannot send, and the feed, agents, automations and reports cannot load.
Switching context
Switching domain clears everything the app had fetched from the previous one. Data is fetched per organization, so switching organization never shows one organization's data under another's name. See Domains and Organizations.