Voice calls
Starting a call with an agent, the call screen, the four agent modes, the transcript, and the debrief that follows a quick debrief call.
A voice call is a live conversation with an agent that produces a transcript as it happens. You can put the phone down and let it listen, or talk to it directly.
Starting a call
Open a record and tap Call.
In Start a call, pick an agent. If only one agent is linked to the record, it is already selected. If none is, the sheet says "No agent linked to this record": agents are linked from the web, by an organization admin or owner.
Tap Start call. The sheet changes to Starting your call and shows "Getting things ready…", then a line saying it is waiting for the agent to join. Keep the app open while it connects.
Schedule for later, under the Start call button, books the call for another time instead.
A few things happen before you are connected. If a voice note is recording, it is saved first, since you cannot record and call at once. The app asks for the microphone if it does not have it yet; without it the call cannot start, and the app tells you to enable it in Settings.
Only one call runs at a time. If you try to start another, the app says "You're already on a call".
Quick debrief (personal accounts)
On a personal account, Start a call lists Quick debrief first and selects it for you. It is a short call with Auron about the record, and when it ends you land on the debrief instead of the meeting. Pick one of the record's agents instead for a regular call. Quick debrief cannot be scheduled.
While you are connected
A line at the top reads "Connecting agent…" until the agent joins, then "Connected" with a running timer.
Your phone treats it as a real call, and it keeps running when the screen locks or you switch apps. On iPhone it shows in the system call interface and can be ended from the lock screen. On Android an "On a call" notification stays up for as long as the call lasts.
The call screen
The header holds the agent's name, the agent mode button, the participants button and a chat button. Below it is the live transcript, which reads "Live transcript will appear here" until someone speaks. At the bottom is a bar with three controls: Mute, End, and the audio output button, which opens Audio output so you can choose where the call plays.
End asks first: "End meeting?" ends the call for everyone and stops the meeting agent.
The participants sheet lists everyone on the call. The agent is marked "AI Agent" and you are marked "(You)".
Leaving the call screen does not end the call. The chevron and the chat button both take you to the meeting underneath, and a bar appears at the top of whatever screen you are on, with the agent's name, the timer, mute and end. Tap the bar to return to the call. When the call ends you are left in the meeting's Chat tab, where the transcript and everything the session produced are waiting.
Agent modes
The mode button switches how the agent behaves, mid-call, as often as you like. On the meeting screen the current mode also shows as a pill under the agent's name while the agent is connected.
| Mode | What the agent does |
|---|---|
| Listen | Records everything and says nothing, building context for when you switch modes later. |
| Conversation | Answers only when asked directly and never volunteers. This is the default. |
| Discovery | Facilitates actively, asking follow-up questions about pain, context and decision criteria. |
| Recap | Surfaces action items, decisions and next steps instead of opening new topics. |
Every change adds a "Switched to" line in the transcript, so you can see afterwards which parts of the call the agent was silent for.
Listen suits a conversation the agent should not join, such as a patient consultation or a negotiation. Recap is worth switching to in the last minute of a call.
Reading the transcript
The meeting's Chat tab shows the transcript and the typed messages as one feed, in order. It can contain:
| Entry | What it is |
|---|---|
| Speech | What was said, attributed to whoever said it |
| A typed message | What you typed, with any photos attached |
| An agent reply | What the agent said or wrote |
| A report card | A report from this session, with its status: Queued, Generating, Ready or Failed |
| An extraction card | Information extracted from the conversation: Extracting, Extracted or Failed |
| A mode change | A "Switched to" line |
Long-press a message to Copy it, Star it, or view its images. Starred messages show a small star. Lookups the agent runs appear inline where they happened, and its reasoning folds into a Thought chip (Thinking… while it is still working) that opens the full trace.
The transcript keeps itself current while you watch it.
The composer
Type into "Ask about this meeting…" to ask the agent something during or after the call. The + button opens:
| Action | What it does |
|---|---|
| Extract information | Describe what to pull out of the conversation, and the result is saved as an extraction |
| Attach images | Adds photos from your library to your message |
| Take a photo | Adds a photo from the camera |
| Summary | Opens the meeting summary, or "No summary available yet" |
Extractions and reports are also listed in the Artefacts tab, which has its own Extract button.
The debrief
A quick debrief call ends on the debrief screen, titled "What Auron heard". Tapping a call's signal on a personal Home, or on a signal's detail screen, opens the same screen for that call.
While you are still on the call, it says "You're still on the call" and offers Back to the call. After the call it shows "Reading the call", which usually takes a minute or two. If it takes longer, it says so and you can leave and come back later.
When the results are ready, the screen shows, top to bottom:
The verdict
On track, At risk or Stalled, on a three-step meter, with a sentence explaining the call.
Three counts
How many signals were heard, how many need attention, and how many next steps there are.
What to do next
The next steps, each with an owner and a due date where the call gave one.
What Auron picked up
The signals from the call, each with the quote it came from. See all opens the full list.
A summary sits between the next steps and the signals when one was written. If the call produced nothing to judge, for example because it was too short, the screen says "No results for this call" and offers Open the session. Tap Done to leave.
After a call is debriefed, your agents decide whether to follow up. See Agents and their cards.
The demo call at sign-up
A new personal account ends its setup with Try a two-minute call. You pick a record, tap Start the call, and Auron opens with what it knows, asks a few quick questions, then shows the debrief. The button at the bottom reads Go to home instead of Done, and finishes setup.