Signals

A signal is something Auron noticed inside a session: an intent, a risk, a shift in sentiment, a commitment. Which signals exist, what they are called and how they are grouped is set for your organization, so the set you see is your organization's set rather than a generic one.

Signals also start agents. When a debrief ends, each agent that is switched on checks whether the signals it listens for were heard, and decides whether to run.

Where to find them

Every voice call and agent chat has a Signals tab, showing the signals from that one session. Ask Auron chats don't have one. After a call, the debrief lists them as well, under What Auron picked up.

Across sessions:

• In a team account, what the organization keeps hearing is on the Insights tab on Home.
• In a personal account, the Alerts tab on Home collects commitments and risks from your calls, under You committed to and Needs attention. Tapping one opens the call, chat or voice note it came from.

The Signals tab loads more as you scroll and always belongs to a single session, so a signal is always read in the context of the conversation it came from.

Reading a signal card

Each card holds, in order:

• The signal's name.
• A confidence percentage.
• The insight, in a sentence.
• The quote from the conversation it was drawn from, set apart as a quotation.
• The category it belongs to, the agent that was in the session, and the record it concerns.
• When it was detected.

The quote is the part worth reading first. It is the evidence, and it is what lets you judge whether the interpretation above it is fair.

Changing what Auron listens for

A signal on a session card can't be edited or dismissed. What you can change is the list of signals Auron listens for.

In a personal account, that list is under Configure → Signals. You can switch a signal off, add your own, edit one, and see which agents run on it. Switching a signal off can switch off the agents that depend on it, and the app tells you which before it does. See Configure.

In a team account, signals are configured in the web console. See What you do in the web console.