Voice of Customer
Aggregating what customers are actually saying into a signal leadership can act on.
Individual conversations tell you about one customer. Voice of Customer is what happens when Auron looks across all of them at once. The same complaint from a dozen different accounts is a pattern, not a dozen unrelated issues, and it only shows up as one once the conversations are connected.
Who this is for
Product, leadership, and anyone who needs to know what customers are actually saying in aggregate, not just what came up in the last call they happened to sit in on.
How it runs
Every customer-facing session, support, success, sales, feeds the same signal detection, and signals are visible across accounts instead of only against the single record each one was raised on. A theme that would look like noise from any one conversation becomes visible once it's recurring across many.
Built from
Signals, Conversations, Entities & Records, Knowledge Graph.