Reference
Support
How to reach the team when a doc doesn't answer your question.
Before reaching out
Check FAQ and Troubleshooting. Most one-off questions and common breakages are already covered there.
What to include
Whichever channel you reach out through, a faster answer usually comes from including which surface you were on (mobile app, web console, Claude, ChatGPT, or a direct API call), your organization and, if relevant, the specific record or session involved, and what you expected to happen versus what actually happened.
Escalation
Anything involving data access, security, or account-level issues should go through your organization's admin or owner first. They can escalate with the right context attached, instead of a report missing the organization-level detail needed to act on it.