Core concepts

Eight words carry most of the meaning in the app. They nest: a domain holds organizations, an organization holds entities, an entity holds records, and a record is what a session is about.

Domain

One Auron deployment, named by its address, such as dev.useauron.ai. Signing in ties your account to a domain. You can hold several on one phone and move between them. See Domains.

Organization

A workspace inside a domain. Everything you see belongs to the organization you have selected, and your role is set per organization. See Organizations.

Entity

A category of thing your organization keeps track of: patients, accounts, properties, sites. Entities are defined in the web console, including which fields a record of that kind has. An organization can have one or many, and the app adapts: with one entity it stops asking you which type you mean.

Entity record

One row under an entity. One patient, one account, one property. A record has a name, sometimes a description, sometimes a photo. It is the anchor for field work: you open a record and start a call, a chat or a voice note from it.

Records are granted to people individually, so two colleagues in the same organization can open the same entity and see different rows. See Who can see a record.

Agent

An AI persona configured in the web console and attached to one or more entities. When you start a call or chat on a record, the agents offered are the published ones attached to that record's entity. If exactly one qualifies, the app picks it for you and does not ask.

An agent brings its own instructions, its own knowledge and its own automations, so two agents on the same record behave differently on purpose.

Session

One piece of work with an agent. There are two kinds:

• A meeting is a live voice call with a transcript.
• A conversation is a text chat.

Both belong to an organization, both are usually linked to a record, and both produce the same things afterwards: signals, artefacts and reports. See Meetings and conversations.

Automation

One trigger plus an ordered chain of actions, created from a template on the web. The phone lists them, shows what each is configured for, runs one on demand, reads its run history, and answers the approvals they pause on. See Automations.

Voice note

A recording you make with no agent listening. It stays on your phone until you ask for it to be analysed or link it to a record, at which point it is transcribed and summarised. This is the one thing in the app that works with no connection. See Voice notes.

One more you will meet

A signal is something Auron noticed inside a session: an intent, a risk, a shift in tone. Which signals exist is configured in the console. See Signals.